Disability Access Statement
Our holiday centre has seasonal pitches for caravan owners, touring and camping pitches and a small static caravan hire fleet. The park is generally level with tarmac roadways and some limited footpath provision.
Our caravan hire area is located in elevated sand dunes. One of the caravans (Number 4) has ramped and stepped access to a conventional static unit, which has not been adapted for wheelchair use. Hire fleet parking is available near to, but not alongside the ramped unit, with limited dropped kerb provision to assist wheelchair users. The roadway leading to our hire fleet has a gradual incline with no handrail provision.
Touring pitches are mainly grass (Fields 5 and 6 have some hardstanding pitches) and in the main level, with parking available alongside units. There are a number of pitches reserved to enable Blue Badge Holders to pitch near to the washroom facilities in Fields 5 and 6 (Field 6 is a no pets area). Individual, disabled shower and toilet facilities are located on Fields 2, 4, 5, 6 and Sunnyside Field 10, with ramped access where required.
There are a number of tarmac footpaths and touring pitches are sited close to the roadways in each field. There is a 10mph speed limit signposted throughout the centre and a number of speed bumps in several locations. There are disabled parking bays next to the facility block in Field 6.
Our staff will be happy to offer assistance, although there is no staff provision for pitching individual customer units.
Timetables are kept at Reception for the local bus service and taxi numbers, which include specially adapted MPVs for those who require assistance.
Our on-site convenience stores offer a wide range of food and drink, please ask the shop staff if you'd like assistance.
Access to all public buildings on the park is suitable for those with partial mobility and colour schemes generally provide contrast between floor, wall and doorways for the partially sighted.
Assistance dogs are welcome in all public areas except Field 6 and Field 11 (No Pets side). There are several dog exercise facilities near the accommodation areas.
Our clubhouse, The Beachcomber is mostly on one level, with a unisex disabled toilet leading from the front foyer (toilet and baby change, RADAR access only). There is ramped access alongside a two-step drop to the children's Pirates Cove. Menus are printed and signwritten, and our staff will be happy to assist you in making your food choice. There is a wide range of food offered, which we anticipate will meet most dietary requirements. There are designated disabled parking bays in The Beachcomber car park.
Reception opening times are signed at Main Reception, and Night Security is available out of hours contactable by phone. The Beachcomber and indoor Play Barn opening times are on display at both premises. Other useful information may be found in our 'Warren Farm and Beachcomber Gazette'.
We have a limited number of wheelchairs for customer use, for which there is no charge. Please check availability and make suitable reservations at the time of booking. If you require mobility scooter hire, our Reception staff can provide details of local companies that offer this service.
Most mobile phone networks are accessible from Warren Farm and WiFi is available (this is chargeable around the centre but The Beachcomber has unlimited, free WiFi access).
For doctor or dental assistance, please call NHS Choices on 111 (in an emergency, dial 999 and inform Reception or the Night Warden). During the main holiday season, an A & E department functions at Burnham Memorial Hospital, responding to minor injuries only. More serious cases requiring treatment are dealt with by Weston General Hospital or Taunton Musgrove Hospital.
Our Reception staff will be happy to answer any further questions you may have and will be pleased to receive your feedback to help us continually improve the park. If you have any suggestions, please email firstname.lastname@example.org or complete our Questionnaire.